Terms & Conditions

Please read these terms carefully before using our services

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing and using the PaisaSolution website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Use of Website

2.1 Permitted Use

  • You may use our website to explore financial products and submit applications
  • You must provide accurate and complete information during the application process
  • You are responsible for maintaining the confidentiality of your account information
  • You must be at least 18 years old to use our services

2.2 Prohibited Use

  • Providing false, misleading, or fraudulent information
  • Using the website for any illegal or unauthorized purpose
  • Attempting to gain unauthorized access to our systems
  • Interfering with the proper functioning of the website
  • Violating any applicable laws or regulations

3. Eligibility for Credit Card and Loan Products

3.1 General Eligibility Criteria

  • Age: Applicants must be between 21-65 years for most products
  • Income: Minimum income requirements vary by product and location
  • Credit Score: Minimum credit score requirements apply
  • Employment: Stable employment or business income required
  • Residency: Must be an Indian resident with valid address proof
  • Documentation: Must provide all required documents for verification

3.2 Credit Card Eligibility

  • Minimum monthly income of ₹15,000 for salaried individuals
  • Minimum annual income of ₹2,00,000 for self-employed individuals
  • Good credit history and credit score above 650
  • Valid PAN card and Aadhaar card

3.3 Personal Loan Eligibility

  • Minimum monthly income of ₹20,000 for salaried individuals
  • Minimum annual income of ₹3,00,000 for self-employed individuals
  • Minimum 2 years of work experience
  • Credit score of 700 or above preferred

3.4 Business Loan Eligibility

  • Business should be operational for at least 2 years
  • Minimum annual turnover requirements apply
  • Good business credit history
  • Valid business registration and licenses

4. Application Process and Approval

4.1 Application Submission

  • All applications must be submitted with complete and accurate information
  • Required documents must be uploaded in acceptable formats
  • Applications are subject to verification and approval by partner banks/NBFCs

4.2 Approval Disclaimer

IMPORTANT: PaisaSolution acts as an intermediary platform. Final approval for all credit cards, personal loans, and business loans depends entirely on the discretion of our partner banks and NBFCs. We do not guarantee approval of any application.

  • Approval decisions are made by lending institutions based on their internal policies
  • Interest rates, loan amounts, and terms are determined by the lender
  • PaisaSolution has no control over the final approval decision
  • Rejection of applications does not reflect on PaisaSolution's services

5. Compliance and Regulatory Requirements

5.1 Regulatory Compliance

  • All services are provided in compliance with RBI guidelines and regulations
  • We adhere to Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
  • Customer data is handled as per applicable data protection laws
  • All partner institutions are RBI-approved entities

5.2 Customer Compliance

  • Customers must provide genuine and verifiable information
  • All documents submitted must be authentic and current
  • Customers must comply with the terms set by the lending institution
  • Any changes in personal or financial circumstances must be reported

6. Accuracy of Information

6.1 Customer Responsibility

  • You are solely responsible for the accuracy of information provided
  • Any false or misleading information may result in application rejection
  • You must update your information if there are any changes
  • Providing false information may have legal consequences

6.2 Website Information

  • We strive to keep all information on our website accurate and up-to-date
  • Product features, interest rates, and terms are subject to change
  • Final terms and conditions are as per the lending institution's policies
  • We recommend verifying current rates and terms before applying

7. Liabilities and Limitations

7.1 Service Limitations

  • PaisaSolution is a technology platform facilitating connections with lenders
  • We do not provide direct lending services
  • We are not responsible for decisions made by partner institutions
  • Service availability may vary based on location and other factors

7.2 Liability Disclaimer

  • PaisaSolution shall not be liable for any direct or indirect losses
  • We are not responsible for delays in processing by partner institutions
  • Technical issues or website downtime do not create liability
  • Our liability is limited to the extent permitted by law

8. Consent for Communication

8.1 Communication Consent

By using our services, you explicitly consent to receive communications from PaisaSolution and our partners through:

  • SMS and text messages
  • RCS (Rich Communication Services)
  • WhatsApp messages
  • Email communications
  • Phone calls
  • Push notifications

8.2 Communication Purpose

Communications may include:

  • Application status updates
  • Product information and offers
  • Service-related notifications
  • Marketing communications
  • Customer support messages
  • Regulatory and compliance communications

8.3 Opt-out Options

  • You may opt-out of marketing communications at any time
  • Service-related communications cannot be opted out while using our services
  • Contact our customer support to update communication preferences

9. Intellectual Property

  • All content on this website is owned by PaisaSolution or licensed to us
  • You may not reproduce, distribute, or modify any content without permission
  • Trademarks and logos are protected intellectual property
  • Unauthorized use of our intellectual property is prohibited

10. Privacy and Data Protection

  • Your privacy is important to us - please review our Privacy Policy
  • We collect and use personal information as described in our Privacy Policy
  • Data sharing with partners is done with your consent and for service delivery
  • We implement appropriate security measures to protect your data

11. Modifications to Terms

  • We reserve the right to modify these terms at any time
  • Changes will be posted on this page with an updated date
  • Continued use of our services constitutes acceptance of modified terms
  • We recommend reviewing these terms periodically

12. Termination

  • We may terminate or suspend access to our services at our discretion
  • You may stop using our services at any time
  • Termination does not affect obligations that arose before termination
  • Certain provisions of these terms survive termination

13. Governing Law and Jurisdiction

  • These terms are governed by the laws of India
  • Any disputes shall be subject to the jurisdiction of Mumbai courts
  • We encourage resolving disputes through mutual discussion first

14. Contact Information

For questions about these Terms & Conditions, please contact us:

  • Email: legal@paisasolution.com
  • General Email: info@paisasolution.com
  • Address: PaisaSolution Financial Services, Mumbai, Maharashtra

15. Disclaimer

IMPORTANT: PaisaSolution is a technology platform connecting customers with financial institutions. We do not provide direct lending services. Final approval for all products depends entirely on partner banks/NBFCs. Meeting eligibility criteria does not guarantee approval. Interest rates and terms are determined by lending institutions. Information is subject to change. PaisaSolution is not liable for approval decisions, delays, or discrepancies.

Final Note: This document constitutes the complete Terms & Conditions for using PaisaSolution services. Please read carefully and contact us if you have any questions before using our services.